Eyelash Services Appointment and Refill Policies
-A 2 week refill is between 10-16 days with 50% or more of extensions still in-tact.
-A 3 week refill is between 17-22 days with 40%-50% of extensions still in-tact.
-Once it's been 23 days or more, or when less than 40% of extensions are in-tact, pricing can be up to the cost of a new set and is up to the technician based on the amount of work that needs to be done. This will be explained to you prior to your appointment. Choosing to go ahead with the appointment will be treated as an agreement on pricing.
-Please arrive wearing no eye make-up, or arrive early so you can remove your eye make-up using the supplies provided in our bathroom. If the technician has to clean your lashes before applying extensions this adds additional time and work to your appointment and is therefore an additional $5 charge.
-It is our responsibility to properly apply your extensions and your responsibility to take care of them. If lashes aren’t placed well, you will know within 48 hours of the appointment. If you have lost 30% or more in that time, we ask that you book an appointment to have it fixed within 4 days. After 4 days you will be charged for any additional work your technician does.
-Please understand that arriving late to your appointment means every appointment after you has to be pushed back. We allow a generous 15 minute grace period for late arrivals, but will need to reschedule your appointment if you show up beyond that time in order to see other clients on time.
- If you have any condition that may make keeping still and/or keeping your eyes closed and free of movements difficult, please inform your technician prior to the appointment. These issues can increase risk of injury to the eye or surrounding area and may therefore affect our ability to serve you.